Privacy Policy

1. Who is responsible for your data?

This Privacy Policy explains how personal data is handled when you visit ulvaronix.com, contact us or place an order.

The data controller is:

Koara UG (haftungsbeschränkt)

Heidenkampsweg 100

20097 Hamburg

Germany

Email: info@ulvaronix.com

Phone: +49 159 07946142

2. What information is collected?

Depending on how you use the shop, we process information such as your name, email address, phone number, billing and delivery address, the products you order, transaction and order status, and messages you send to us.

When you visit the website, technical data may also be processed. This can include your IP address, browser and device information, the time of your visit and technical records needed to keep the website working and secure.

Payment details needed to complete a purchase may be handled by the payment service selected at checkout. The exact information processed depends on that service. We do not require customers to send card details by email.

3. Why is information used?

We use personal data for the following purposes when relevant:

- Operating the online shop and displaying its pages.

- Processing purchases, arranging delivery and handling refunds.

- Responding to questions, support requests and complaints.

- Keeping required business, accounting and transaction records.

- Protecting the website against misuse and technical problems.

- Sending marketing messages only where we have an appropriate legal basis, including consent when required.

4. Legal bases for processing

Under the EU General Data Protection Regulation (GDPR), the legal basis depends on the activity:

- Article 6(1)(b): processing needed to respond to your request before a purchase or to fulfil a sales contract, including order handling and delivery.

- Article 6(1)(c): processing required to meet legal obligations, including accounting, tax or consumer-law duties.

- Article 6(1)(f): legitimate interests in maintaining website security, handling ordinary business communications and preventing misuse, provided your rights do not override these interests.

- Article 6(1)(a): your consent, where required for optional cookies, marketing messages or similar activities. Consent may be withdrawn for the future.

5. Website platform and service providers

Our shop is operated using the Wix website platform. Wix provides website hosting and technical tools used to run the store and may process visitor or customer information on our behalf.

To fulfil an order, relevant details may also be shared with the payment provider chosen at checkout, shipping or fulfilment providers involved in delivery, and technical service providers required to keep the shop operating. Personal information is shared only where there is a lawful basis and a practical need.

6. Cookies and similar technologies

Our website uses technical functions that may rely on cookies or comparable storage technologies. Cookies necessary for essential functions, such as site security, cart and checkout features, may be used where permitted by law.

If optional analytics, advertising, personalisation or comparable tools are enabled, we will request consent beforehand where required. You can manage available choices through the site's cookie settings. Withdrawing consent does not affect processing that was lawful before withdrawal.

7. Customer messages

When you email or contact us, we use the information you provide to answer your question and follow up on the matter. Depending on the message, the legal basis is contract-related processing or our legitimate interest in communicating with customers. Some messages may need to be retained if a legal obligation applies.

8. Orders and payments

When you purchase clothing from Ulvaronix, we need contact, address and order details to process the contract. Details necessary for a payment are processed by the payment service used for that transaction. We may retain transaction records where tax, accounting or other legal obligations require it.

9. Marketing communications

We do not treat an ordinary purchase as unrestricted permission to send advertising. Where marketing communications are offered, they will be sent only when there is a lawful basis. If you have consented, you may withdraw your consent using the method offered in the message or by contacting info@ulvaronix.com. Applicable legal opt-out rights remain available.

10. How long is information kept?

We keep personal data only for as long as necessary for the purpose for which it was collected or for as long as applicable law requires. For example, information related to orders and invoices may have to be stored for statutory tax and accounting periods. Other information is deleted or anonymised when no longer needed, unless another valid retention reason applies.

11. Transfers outside the European Economic Area

Some providers supporting an online store may process data outside the European Economic Area. When a transfer is subject to the GDPR, it must rely on a valid transfer mechanism, such as an adequacy decision or appropriate contractual safeguards, as applicable. Information about relevant safeguards can be requested using our contact details.

12. Your data-protection rights

Depending on the circumstances and applicable law, you have the right to request access to your personal data, correction of inaccurate information, deletion, restriction of processing and data portability. You may object to processing based on legitimate interests and withdraw consent where consent is the legal basis.

To exercise your rights, contact info@ulvaronix.com. You also have the right to complain to a competent data-protection supervisory authority.

13. Data security

We take reasonable steps to protect customer information and use services designed for operating an online shop. No internet-based system can be guaranteed completely free of risk. We aim to handle personal information carefully and restrict its use to legitimate business purposes.

14. Links to other services

Our website may contain links to third-party websites or payment services. When you visit a separate service, its own privacy information may apply. Please review the relevant privacy notices before providing personal information there.

15. Changes and contact